{"id":35616,"date":"2024-06-26T13:00:39","date_gmt":"2024-06-26T10:00:39","guid":{"rendered":"https:\/\/matanyah.co.il\/?p=35616"},"modified":"2024-06-26T13:01:38","modified_gmt":"2024-06-26T10:01:38","slug":"%d7%aa%d7%a7%d7%a0%d7%95%d7%9f-%d7%9e%d7%a9%d7%9c%d7%95%d7%97%d7%99%d7%9d-%d7%91%d7%99%d7%a0%d7%9c%d7%90%d7%95%d7%9e%d7%99","status":"publish","type":"post","link":"https:\/\/matanyah.co.il\/en\/%d7%aa%d7%a7%d7%a0%d7%95%d7%9f-%d7%9e%d7%a9%d7%9c%d7%95%d7%97%d7%99%d7%9d-%d7%91%d7%99%d7%a0%d7%9c%d7%90%d7%95%d7%9e%d7%99\/","title":{"rendered":"International Shipping Policy"},"content":{"rendered":"<h3><b>Overseas Shipping Regulations<\/b><\/h3>\n<p><b>Delivery time:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The maximum delivery time for signage is up to 45 business days from the date of placing the order.<\/span><\/li>\n<\/ul>\n<p><b>Package insurance:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Each package is insured up to the full invoice value. This insurance covers any damage or loss that occurs during shipping.<\/span><\/li>\n<\/ul>\n<p><b>Follow-up and coordination of reception:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the package was sent five days before the defined delivery date and did not arrive on time, the customer should contact the shipping company to coordinate its receipt.<\/span><\/li>\n<\/ul>\n<p><b>Handling packet loss:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In the event that the shipping company reports the loss of the package, &quot;Matanya&quot; will immediately produce a new board and send it to the customer at the company&#039;s expense. At the same time, the company will receive compensation for the loss from the insurance company.<\/span><\/li>\n<\/ul>\n<p><b>Receiving a late package:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the original package arrives to the customer after receiving the new board, the customer will receive both signs at no additional cost.<\/span><\/li>\n<\/ul>\n<p><b>Package damage handling:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In the event that the sign arrives broken at any time, the customer must take photos of the packaging and the damaged sign and send the photos to &quot;Mataniya&quot;. Mataniya will immediately manufacture a replacement product and send it to the customer at the company&#039;s expense. &quot;Mataniya&quot; will carry out the process for receiving compensation from the insurance company.<\/span><\/li>\n<\/ul>\n<p><b>Returns and exchanges:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It is not possible to return products shipped abroad except in cases where it is proven that the product is defective or damaged during shipping. In such a case, the customer will receive a replacement product at no additional cost.<\/span><\/li>\n<\/ul>\n<p><b>Product warranty:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Product warranty is valid for one year from delivery date. The warranty covers any manufacturing defects or shipping damage and does not cover natural wear or damage caused by improper use.<\/span><\/li>\n<\/ul>\n<p><b>customer service:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For any questions or problems, you can contact &quot;Mataniya&quot; customer service by phone or email, which appear on the company&#039;s website. The service is available Sunday-Thursday between 9:00 AM and 6:00 PM.<\/span><\/li>\n<\/ul>\n<p><b>These regulations are an integral part of the terms of use and ordering on the &quot;Mataniya&quot; website.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">These regulations were written with the aim of ensuring customer satisfaction and maintaining transparency and integrity in the overseas shipping process. We at &quot;Mataniya&quot; are committed to providing reliable, professional and respectful service to every customer, while maintaining the values \u200b\u200bof tradition and the high quality that characterizes our products and services.<\/span><\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Overseas Shipping Regulations Delivery Time: The maximum delivery time for signage is up to 45 business days from the date of order. Package Insurance: All<\/p>","protected":false},"author":2,"featured_media":29192,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"product_cat":[209,205,206,4214,228],"class_list":["post-35616","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1","product_cat-209","product_cat-signs-for-a-synagogue","product_cat-206","product_cat-4214","product_cat-228"],"_links":{"self":[{"href":"https:\/\/matanyah.co.il\/en\/wp-json\/wp\/v2\/posts\/35616","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/matanyah.co.il\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/matanyah.co.il\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/matanyah.co.il\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/matanyah.co.il\/en\/wp-json\/wp\/v2\/comments?post=35616"}],"version-history":[{"count":0,"href":"https:\/\/matanyah.co.il\/en\/wp-json\/wp\/v2\/posts\/35616\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/matanyah.co.il\/en\/wp-json\/wp\/v2\/media\/29192"}],"wp:attachment":[{"href":"https:\/\/matanyah.co.il\/en\/wp-json\/wp\/v2\/media?parent=35616"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/matanyah.co.il\/en\/wp-json\/wp\/v2\/categories?post=35616"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/matanyah.co.il\/en\/wp-json\/wp\/v2\/tags?post=35616"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/matanyah.co.il\/en\/wp-json\/wp\/v2\/product_cat?post=35616"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}