{"id":42230,"date":"2026-11-12T09:19:57","date_gmt":"2026-11-12T07:19:57","guid":{"rendered":"https:\/\/matanyah.co.il\/?page_id=42230"},"modified":"2026-11-12T13:02:44","modified_gmt":"2026-11-12T11:02:44","slug":"ordering-from-abroad","status":"publish","type":"page","link":"https:\/\/matanyah.co.il\/en\/ordering-from-abroad\/","title":{"rendered":"Ordering from Abroad: Shipping, Lead Times, Payment and Installation"},"content":{"rendered":"

Matanyah ships embroidered parochot, Torah mantles, bimah covers and engraved memorial and donor boards from its workshop in Holon, Israel, to communities anywhere in the world. Synagogue furniture is supplied and installed in Israel only. Orders run by email and the contact page, every custom piece is approved on a sketch before production, packages travel insured for their full value, and a replacement is sent at our expense if something is lost or damaged in transit.<\/p>\n\n\n\n

Who orders from Israel, and why<\/h2>\n\n\n\n

For 18 years Matanyah has designed and built for synagogues in Israel, and our customers also include congregations and private clients in the United States and France. Communities abroad come to us for three things that are hard to find in one place: Hebrew work done by people who read Hebrew (engraving, embroidery and dedication wording checked in the original), textiles and signage made in the same workshop so the parochet, mantles and memorial wall match, and a free rendering before anything is produced. An English-speaking representative handles orders from abroad.<\/p>\n\n\n\n

Everything is made to order: a parochet (\u05e4\u05e8\u05d5\u05db\u05ea) measured to your Torah ark (aron kodesh, \u05d0\u05e8\u05d5\u05df \u05e7\u05d5\u05d3\u05e9), mantles sewn to your scrolls, a memorial board with the exact number of plaques your wall allows. There is no catalogue stock to adapt to; the drawings start from your measurements and photos. Prayer plaques are made in the nusach your community uses (Ashkenaz, Sephard, Edot HaMizrach or Yemenite), abroad as in Israel.<\/p>\n\n\n\n

How an order from abroad works<\/h2>\n\n\n\n
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  1. Enquiry.<\/strong> Write to us through the contact page<\/a> with what you need, the measurements in centimetres or inches, photos of the wall or ark, an architectural plan if there is one, the number of Torah scrolls or names, and your city and country. Shipping is quoted by address.<\/li>\n\n
  2. Written quote.<\/strong> A representative checks the measurements and options with you and sends a written quote. Prices on the website are visible to registered customers, and registration is free.<\/li>\n\n
  3. Order confirmation and deposit.<\/strong> Custom orders start with a 50% deposit. The balance is paid before the goods ship.<\/li>\n\n
  4. Rendering and sketch.<\/strong> Before production you receive a rendering, and for engraved or embroidered items a sketch with every name, date and verse. Up to three initial sketches are free; further sketches, needed when a detail was missing or changed, are charged. The customer who approves the sketch is responsible for its content, so check every letter. A change request is considered if it arrives within about six hours of approval; after that the order may already be in production.<\/li>\n\n
  5. Production<\/strong> in our workshop in Holon. We update you when the order is ready.<\/li>\n\n
  6. Balance, packing and shipping.<\/strong> After the balance is paid the order is packed and handed to the carrier, and we let you know that it has shipped.<\/li>\n<\/ol>\n\n\n\n

    A custom order cannot be cancelled once production has started. Before production starts it can be cancelled against a 10% charge for the costs already incurred, such as sketches, design work and materials.<\/p>\n\n\n\n

    Lead times<\/h2>\n\n\n\n
    Product<\/th>Production time<\/th>Delivery abroad<\/th><\/tr><\/thead>
    Memorial boards, donor boards, prayer plaques and other signage<\/td>Up to 30 days in Israel<\/td>Up to 45 business days from the order, including production and transit<\/td><\/tr>
    Parochet, bimah cover, Torah mantles<\/td>Usually about 21 days from sketch approval<\/td>Transit time is set in the order<\/td><\/tr>
    Torah ark, bimah and other furniture<\/td>Supplied and installed in Israel only<\/td>Not shipped abroad<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

    Production times are production times, not a promise of a delivery date, unless a date is agreed in writing. If you have a target date, such as a dedication, a yahrzeit or the High Holidays, write it into the order and the representative confirms whether it is feasible. Add the sketch and approval stage to your planning, and allow for customs clearance at your end. Import duties and taxes, where your country charges them, are paid by the recipient on release of the package.<\/p>\n\n\n\n

    Packing and shipping<\/h2>\n\n\n\n